No, our products do not include gifts beyond those originally offered. However, our customers have free access to the Club Privilegis Planeta, which offers a wide variety of discounts on categories such as travelling, dining, tech, fashion, and many more.

No, we do not buy back products. Once purchased, we encourage you to enjoy and fully appreciate the product you acquired.

The increase is due to the purchase of a new item. It is not related to any early repayment unless you specifically requested this through Customer Service.

Yes, they can ask for a small up-front payment to reserve your product.This will not increase the total price but it will guarantee prompt delivery in optimal conditions.

If a customer has a high outstanding balance, the agent may request additional advance payment to reduce that amount, butonly when making a new purchase.

All information and details about your purchase are outlined in the contract you signed at the time of acquisition. You can find it in the email you provided to the sales representative. For any questions, write to atencionalcliente@planeta.es